SHIPPING POLICY

CORONAVIRUS UPDATE:

WE USE ROYAL MAIL TO SHIP ALL OF OUR ORDERS - AT PRESENT ROYAL MAIL IS EXPERIENCING SOME DISRUPTION. FOR UK ORDERS, PLEASE ALLOW 7 WORKING DAYS AFTER RECEIVING YOUR DISPATCH NOTIFICATION BEFORE CONTACTING US REGARDING ANY DELAYED DELIVERIES.

FOR INTERNATIONAL SHIPMENTS PLEASE ALLOW 14 DAYS.

 

All packaging used to ship your products is 100% recyclable and biodegradable.

 

Orders are processed and shipped within 1-2 business days upon receipt of payment.

UK orders will be shipped Royal Mail 2nd class and should arrive within 3 business days. 

International orders will be shipped Royal Mail International Standard and should arrive within 3-7 business days.

Please contact us at hello@rubyandbo.com if you have any specific delivery requests (or any other queries!) and we will do our best to accommodate them.

Shipping notes and invoices will be emailed to you to minimise the paper trail, but these can be included (printed on 100% recycled paper) with the shipment if requested.​

RETURN & EXCHANGE POLICY

We think you will LOVE your Ruby + Bo product but if for any reason you do need to return or exchange your purchase please notify us within 30 days of receipt and we will accept goods returned in their original dispatch condition.

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